FAQ’s
Ordering from aSecureStore.net is very easy. After selecting the product you are interested in, click the “Add to Cart” button and click the “Checkout” button to complete your shopping. You can complete your order by choosing one of our secure payment options.
aSecureStore.net uses the Stripe payment infrastructure. This allows you to pay by credit card, debit card and other reliable payment methods offered by Stripe.
We work with leading carriers such as DHL, FedEx and UPS to ensure safe and fast delivery of your orders. DHL is our main choice, but we also sometimes use FedEx and UPS.
Our company is based in America, but we are able to ship your orders from our warehouses in both America and Turkey. This ensures that the products reach you in the fastest way.
After you place your order, your cargo tracking number will be sent to you via e-mail. With this number, you can track where your cargo is and when it will be delivered.
Yes, all the products we offer for sale at aSecureStore.net are original and ex-factory. We offer only the highest quality and reliable products to our customers.
7. What are your return and exchange policies?
Customer satisfaction is very important to us. If you are not satisfied with your purchase, you can return or exchange it under certain conditions. For detailed information, please review our return policies or contact our customer service.
8. Do you ship internationally?
Yes, aSecureStore.net ships internationally. We can ship our products to many parts of the world. Shipping rates and delivery times may vary depending on the country you are ordering from.
9. How long will my order be delivered?
Delivery times vary depending on the country you order from and the cargo company you choose. Generally, with our Express shipping service, your orders are delivered within 3-7 working days.
10. How can I contact customer service?
You can contact our customer service via the contact form on our website, by e-mail or by phone. Our team members are always ready to answer your questions and provide you with the best service.
Questions about cargo
1. Which shipping carriers do you use?
We primarily use DHL for our shipments. However, we also work with FedEx and UPS on occasion to ensure the best service for our customers.
2. How long does it take to receive my order?
Shipping times vary depending on your location and the shipping carrier selected. Generally, orders are delivered within 1-2 business days using Express shipping.
3. Do you offer international shipping?
Yes, we offer international shipping to many countries around the world. Shipping costs and delivery times may vary based on your location.
4. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery.
5. Where are your orders shipped from?
Our orders are shipped from either our U.S. or Turkish warehouses, depending on product availability and your location.
6. What are the shipping costs?
Shipping costs depend on the destination and the weight of the package. The exact shipping cost will be calculated at checkout before you complete your order.
7. Can I choose my preferred shipping carrier?
While DHL is our primary carrier, you can request to use FedEx or UPS if you prefer. Please note that shipping times and costs may vary depending on the carrier.
8. What should I do if my package is delayed?
If your package is delayed beyond the expected delivery time, please contact our customer service team. We will assist you in tracking your package and resolving any issues with the carrier.
9. Do you offer expedited shipping options?
Yes, we offer expedited shipping options through Express services. This ensures that your order arrives as quickly as possible.
10. What happens if my package is damaged during shipping?
If your package arrives damaged, please contact our customer service immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.
Questions about payment
1. What payment methods do you accept?
We accept payments through Stripe, which includes credit cards, debit cards, and other secure payment methods supported by Stripe.
2. Is it safe to use my credit card on your website?
Yes, it is completely safe. We use Stripe’s secure payment gateway, which ensures that all your payment details are encrypted and protected.
3. Can I pay with PayPal?
Currently, we do not accept PayPal. However, you can use various other secure payment options available through Stripe.
4. Will I be charged any additional fees for international transactions?
While we do not charge additional fees, your bank or credit card company may apply foreign transaction fees. Please check with your financial institution for details.
5. How do I know if my payment was successful?
Once your payment is completed, you will receive a confirmation email with the details of your order and payment.
6. What currencies do you accept?
Our payment gateway, Stripe, accepts payments in various currencies. The currency you can use will depend on your location and the payment method.
7. Can I pay in installments?
We do not offer installment payments directly. However, if your credit card provider offers installment options, you may be able to set this up through them.
8. What should I do if my payment is declined?
If your payment is declined, please try another payment method or contact your bank for more information. You can also reach out to our customer service for assistance.
9. Is there a minimum order amount for payment?
No, there is no minimum order amount. You can purchase any product regardless of the total amount.
10. Do you store my payment information?
No, we do not store your payment information. All payments are processed securely through Stripe, which handles all your payment details.
Questions about another
1. Is my personal information secure on your website?
Yes, your personal information is completely secure. We use industry-standard encryption protocols to protect your data and ensure your privacy.
2. Do you store my payment details?
No, we do not store your payment details. All transactions are securely processed through Stripe, which handles all sensitive payment information.
3. How do you ensure the authenticity of your products?
All of our products are original and factory-sealed. We source them directly from reputable manufacturers and suppliers to guarantee their authenticity.
4. What security measures are in place for online transactions?
We use Stripe’s secure payment gateway, which employs advanced encryption technology to protect your payment details during transactions. Our website is also SSL certified.
5. Can I trust your shipping process?
Yes, we work with reputable carriers like DHL, FedEx, and UPS to ensure that your orders are handled with care and delivered securely.
6. What should I do if I suspect fraud on my account?
If you suspect any fraudulent activity related to your account or order, please contact our customer service immediately so we can take the necessary steps to protect your information.
7. How can I verify that your website is legitimate?
Our website is SSL certified, which you can verify by checking for the padlock icon in your browser’s address bar. Additionally, we use secure payment methods and have clear contact information available.
8. Do you have a privacy policy?
Yes, we have a comprehensive privacy policy that outlines how we collect, use, and protect your personal information. You can review it on our website.
9. What happens if there’s an issue with my order?
If there’s any issue with your order, our customer service team is here to help. We will work with you to resolve any problems, whether it’s a product issue, payment concern, or delivery problem.
10. Are my communications with your customer service team secure?
Yes, all communications with our customer service team are secure. We respect your privacy and handle all inquiries with confidentiality.