Refund and Returns Policy

Refund and Returns Policy

Effective Date: 15.08.2024

At aSecureStore.net, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, and you may need to return or exchange a product. This Refund and Returns Policy outlines the conditions under which you can return items, request refunds, and exchange products. Please read the following carefully to ensure you are fully informed about our policies.

1. Eligibility for Returns

We accept returns under the following conditions:

a. Time Frame:

  • You have 30 days from the date of delivery to initiate a return. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

b. Condition of Items:

  • Items must be unused, in their original packaging, and in the same condition that you received them. Products that are opened, used, or damaged by the customer are not eligible for returns or refunds.

c. Proof of Purchase:

  • A valid proof of purchase, such as an order confirmation email or receipt, is required to process your return.

2. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Perishable goods such as food, flowers, or plants.
  • Custom or personalized products.
  • Health and personal care items, including opened cosmetics and skincare products.
  • Gift cards and downloadable software products.

3. Return Process

If you wish to return a product, please follow these steps:

a. Contact Customer Service:

  • Email our customer service team at [email protected] or call us at contact page  to initiate a return. Provide your order number and reason for the return.

b. Receive Return Authorization:

  • Our customer service team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions. Returns without an RMA number will not be accepted.

c. Pack and Ship the Item:

  • Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Write the RMA number clearly on the outside of the package. Ship the item to the address provided by our customer service team. We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

a. Approved Refunds:

  • If your return is approved, we will process the refund to your original payment method within contact page with phone business days. You will be notified via email once the refund has been processed.

b. Partial Refunds:

  • In some cases, partial refunds may be granted (e.g., if the product is not in its original condition or is missing parts). The amount of the partial refund will be determined by the condition of the returned item.

c. Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected]

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at [email protected] to request an exchange.

a. Process for Exchanges:

  • Follow the return process outlined above to send back the defective or damaged item.
  • Once we receive and inspect the item, we will send you a replacement product at no additional cost.

b. Availability of Replacement Items:

  • If the replacement item is out of stock, we will offer you a choice between a full refund or a similar product of equal value.

6. Shipping Costs

a. Return Shipping Costs:

  • Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong or defective item sent).

b. Exchange Shipping Costs:

  • We will cover the shipping costs for sending the replacement product to you if the item was defective or damaged.

c. International Returns:

  • If you are returning an item from outside the United States, you are responsible for any return shipping costs, duties, or taxes that may apply.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us immediately:

a. Reporting Damaged Items:

  • Contact our customer service team within 7 days of receiving the item. Please provide your order number and photos of the damaged product.

b. Reporting Incorrect Items:

  • If you received the wrong item, contact us within 7 days of delivery. We will arrange for the correct item to be shipped to you and provide return instructions for the incorrect item.

8. Cancellations

a. Order Cancellations:

  • Orders can be canceled for a full refund if they have not yet been shipped. To cancel an order, please contact our customer service team as soon as possible. If the order has already been shipped, you will need to follow the return process outlined above.

b. Pre-Order Cancellations:

  • Pre-orders can be canceled anytime before the product is shipped. A full refund will be issued upon cancellation.

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and processed, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.